Payment Policy
At Charlotte Mayes London, we offer a variety of secure and convenient payment methods to make your shopping experience as smooth as possible.
Please note that available payment options may vary depending on your country of residence.
1. Accepted Payment Methods
Customers can complete their orders using one of the following options (subject to availability):
- Credit or Debit Card (Visa, Mastercard)
- Google pay / Apple Pay
- Shop Pay
All payment methods are displayed at checkout and processed securely.
2. Payment Security
Your security is our top priority.
All payments are processed through a secure SSL-encrypted connection, ensuring that your sensitive information remains private.
Charlotte Mayes London does not store or access your full payment details at any point.
3. Payment Processing
Orders are processed only after successful payment confirmation.
Once your payment has been received, you will receive an email confirmation containing your order details and invoice.
If your payment fails or is declined, your order will not be processed, and you may need to reattempt the transaction using an alternative method.
4. Refunds
If you are entitled to a refund (for example, after an approved return), the refund will be issued to your original payment method within 30 days after we receive and approve the returned item.
Refunds may take additional time to appear in your account depending on your bank or payment provider.
5. Contact Information
If you have any questions or concerns about payments, please contact our support team:
Charlotte Mayes London
📧 support@charlotte-mayes.com