Privacy Policy

This Privacy Policy applies to the services provided by Charlotte Mayes London, located at Rue des anciens Etangs 40, 1190 Brussels, and reachable via support@charlotte-mayes.com.
We value the privacy of our customers and are committed to protecting the personal information you share with us.

1. Information We Collect

We collect personal data that you provide to us when placing an order, creating an account, or contacting us. This may include:

  • Full name
  • Shipping and billing address
  • Email address
  • Phone number
  • Payment details
  • IP address and device information
  • Browsing and activity data on our website

We may also collect information automatically through cookies and similar technologies to enhance your experience.

2. How We Use Your Information

Your personal data is used for the following purposes:

  • Order Processing: To process, confirm, and ship your orders.
  • Customer Support: To provide you with assistance and handle any inquiries.
  • Updates and Communication: To send you relevant updates, promotions, or important service information (only with your consent).
  • Website Improvement: To analyse user behaviour and improve our website and customer experience.
  • Legal Obligations: To comply with applicable laws and regulations.

 

3. Sharing of Data with Third Parties

We only share your data with trusted third parties when necessary for our operations, such as:

  • Payment processors (to securely handle transactions)
  • Shipping and logistics partners (to deliver your order)
  • Analytics or marketing service providers (to improve our services)

All partners are required to handle your data securely and in compliance with privacy regulations. We do not sell your personal information to third parties.

4. Data Retention

Your personal data is kept only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Once data is no longer needed, it will be safely deleted or anonymised.

5. Cookies

Our website uses cookies to:

  • Enhance website functionality and performance
  • Analyse browsing behaviour
  • Support personalised marketing and advertising

You can adjust your cookie preferences at any time through your browser settings.

6. Your Rights

Under data protection laws, you have the right to:

  • Access your personal data
  • Request correction or deletion of your information
  • Restrict or object to data processing
  • Request data portability (transfer of your data to another service)

To exercise any of these rights, please contact us at support@charlotte-mayes.com. We aim to respond to all requests within a reasonable timeframe.

7. Contact Information

For questions, requests, or concerns regarding this Privacy Policy, please contact us:

Email: support@charlotte-mayes.com