Shipping & Delivery Policy

At Charlotte Mayes London, we aim to deliver your order as quickly and efficiently as possible. This policy explains how we process, ship, and deliver your purchases.

1. Order Processing

All orders are processed within 1 to 3 business days after payment confirmation.
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Please note that during high-demand periods or public holidays, processing may take slightly longer.

2. Delivery Time

The average delivery time is 3 to 15 business days, depending on your destination.
Delivery times are estimates and may vary due to factors beyond our control, such as:

  • Customs inspections
  • International transit delays
  • Local postal service conditions
  • Seasonal demand (e.g., holidays or sales periods)

We appreciate your patience and understanding in such cases.

3. Shipping Origin and Method

All orders are shipped directly from our trusted supplier in China.
This allows us to offer our customers the latest styles and best prices without the need for physical storage facilities.

Please be aware that customs fees, import duties, or taxes may apply depending on your country’s regulations. These costs are the responsibility of the customer.

4. Shipping Costs

Shipping fees are calculated and displayed during the checkout process.
They may vary based on:

  • Delivery destination
  • Package weight and size
  • Chosen shipping method

We always aim to offer transparent and fair shipping rates.

5. Responsibility During Shipment

  • Once a shipment’s tracking information confirms delivery, responsibility for the parcel passes to the customer.
  • Charlotte Mayes London is not liable for lost or stolen packages after confirmed delivery.
  • Please ensure that your delivery address is entered correctly.
  • Address errors must be reported to us within 24 hours of placing your order.

6. Contact Information

If you have any questions about shipping or delivery, please contact us:

Charlotte Mayes London
📍 Rue des anciens Étangs 40, 1190 Brussels
📧 support@charlotte-mayes.com