Terms and Conditions

These Terms and Conditions apply to all purchases made through the website of Charlotte Mayes London, located at Rue des anciens Étangs 40, 1190 Brussels, and reachable via support@charlotte-mayes.com.
By placing an order on our website, you agree to the terms outlined below.

1. Applicability

By purchasing from our website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
These terms apply to all online orders, including pre-orders and promotional offers.

2. Product Information

We make every effort to present all products with accurate descriptions, images, and specifications.
However, minor discrepancies such as colour tone or sizing may occur due to lighting, screen differences, or supplier updates.
Charlotte Mayes London reserves the right to correct typographical or pricing errors at any time.

3. Orders and Payment

Orders are processed only after full payment has been received.
Available payment methods depend on your country and may include credit/debit cards, PayPal, or other regional payment options.
Customers are responsible for ensuring that their payment information is entered accurately.

All payments are processed securely. We do not store or have access to your card details.

4. Processing and Delivery

  • Order processing time: 1–3 business days
  • Estimated delivery time: 3–15 business days, depending on destination
  • Dispatch origin: Orders are shipped directly from our supplier in China

Please note that delivery times are estimates and may vary due to customs checks, local postal delays, or unforeseen circumstances.

5. Returns and Cancellations

Please refer to our separate [Return Policy] for detailed information on returns, exchanges, and cancellations.
Orders cannot be cancelled once processing has begun.

6. Liability

  • Charlotte Mayes London is not responsible for loss, theft, or damage once the tracking information confirms delivery to the address provided by the customer.
  • Customers are responsible for entering the correct delivery address at checkout.
  • We are not liable for delays caused by couriers, customs, or external factors beyond our control.

7. Intellectual Property

All website content—including text, images, graphics, logos, and designs—is the exclusive property of Charlotte Mayes London.
No part of our website may be copied, reproduced, or distributed without our written consent.

8. Complaints Procedure

If you have a complaint or concern, please submit it in writing to support@charlotte-mayes.com.
We aim to respond within 5 business days and to resolve all matters fairly and efficiently.

9. Governing Law

These Terms and Conditions are governed by and construed in accordance with Belgian law.
Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Belgium.

10. Contact Information

Charlotte Mayes London
📍 Rue des anciens Étangs 40, 1190 Brussels
📧 support@charlotte-mayes.com